General Terms and Conditions

1. Scope and Definitions

Corelate conducts consultations, coaching, and training sessions according to these General Terms and Conditions (GTC). By commissioning Corelate, the client (also referred to as customer, client, trainee, and coachee) accepts these conditions. Corelate does not recognize conditions set by the client that contradict or differ from these terms, even if Corelate enters into contracts without reservation aware of such conditions. Only Corelate’s General Terms and Conditions apply.

2. Nature of the Contract and Liability

Corelate provides services as described in the contracts, which are service contracts. The objective is the delivery of services as agreed in the proposal or contract, not the achievement of any specific personal or business success. Corelate does not guarantee specific personal or economic outcomes. Statements and recommendations by Corelate are intended to support the client’s personal and business decisions but cannot replace them. Corelate emphasizes that the content of its services is tailored to the client’s specific situation and does not contain universally applicable advice. The coach commits to delivering coaching to the best of their knowledge. All warranty and liability claims related to coaching outcomes are excluded. The client is responsible for any consequences arising from providing incomplete or inaccurate information, as well as from non-fulfillment of agreed coaching assignments or non-implementation of developed solutions.

Coaching is not psychotherapy and does not substitute for it. Participation assumes normal psychological and physical resilience.

3. Offers and Payment Terms

The fees for coaching and consulting services agreed upon in the proposal are invoiced. Payment is due at least seven days before the start of the coaching/training session or event via transfer to the bank account specified on the invoice. If the client is in arrears with payments, Corelate is entitled to suspend its services until outstanding payments are made.

4. Appointment Scheduling and Cancellations

Appointments are scheduled based on mutual availability and are binding. The time and place for consulting or coaching sessions are agreed upon mutually. An appointment booked by Corelate must be cancelled 14 days in advance if in-person, and 96 hours in advance if in Berlin, Vienna, or via web. After these periods, the full fee is charged and forfeited from any prepaid packages.

5. Service Delivery and Location

Coaching sessions take place either at the client’s premises or at a mutually agreed location, arranged in advance. Web coaching is also available, with the client responsible for their technical setup. Services are delivered according to the descriptions and agreements in the coaching contract.

6. Disclosure and Cooperation Obligation

Optimal conditions for behavioral and attitude changes, as well as all necessary learning processes, require that the client fully and honestly discloses information to their coach and answers all questions truthfully. This may also be done in writing following specific guidelines. The client is responsible for any consequences of incomplete or false statements. Coaching is a voluntary, active, and self-responsible process, and certain outcomes cannot be guaranteed. The coach acts as a facilitator and supports the client in decision-making and changes, but the actual change work is performed by the client.

7. Modifications

If a client decides to discontinue using Corelate’s services, they may terminate the engagement at any time. However, services already rendered and booked packages must be paid for regardless of cancellation.

8. Training Scheduling and Cancellations

Training sessions are scheduled between Corelate and the seminar partner. Cancellations by the seminar partner are free of charge if made at least 30 calendar days before the start of the seminar in writing, via email, or fax. Cancellations made less than 30 days before the start of the seminar incur the following fees:

• Cancellation up to 30 days before the seminar: 50% of the fee
• Cancellation from 29 to 15 days before the seminar: 75% of the fee
• Cancellation from 14 days before the seminar: 100% of the fee

The timing of the cancellation or rescheduling request is based on its receipt by the seminar leader. Changes must be communicated in writing.

9. Cancellations by the Seminar Leader

The seminar leader reserves the right to cancel or postpone a seminar up to 14 days before its scheduled start, especially in cases of events making it technically or economically unreasonable to perform the services. The affected seminar partner will be informed promptly. In the event of a postponement, the seminar partner has the right to cancel their registration within three working days of receiving the notice. If a seminar is cancelled, the seminar leader is only obligated to refund any fees already paid. Further claims are excluded.

10. Open Event Offerings

Written registration is required for seminars, training sessions, and workshops. Each participant will receive a written confirmation of registration along with an invoice and additional details. The invoice is due at least one week before the event starts. Should Corelate need to cancel the event due to significant reasons (e.g., illness or insufficient participant numbers), a full refund of the event fee will be provided. No other claims against Corelate are valid.

11. Force Majeure and Other Performance Impediments

Corelate is entitled to reschedule agreed appointments in cases of force majeure, including impediments due to illness, accident, or similar events. In such cases, Corelate will notify the client as soon as possible and offer an alternative date. If the client is unreachable for any reason, they bear no entitlement to reimbursement of travel or other expenses.

12. Confidentiality

Both parties agree to treat all knowledge of business secrets or confidential information obtained during the contractual relationship as confidential indefinitely. Written records by the coach are essential for diligent service and are also treated confidentially. Audio and visual recordings may only be made with mutual consent for coaching purposes.

13. Copyright and Usage Rights

Coaching concepts and materials are protected by copyright. The coach retains all usage rights. Reproduction is prohibited. The materials are intended for the client’s personal use only. Any further use requires the coach’s permission. Publication, even in part, is prohibited and subject to legal action.

14. Conflict of Interest

The coach reserves the right to decline clients due to conflicts arising from other business commitments (e.g., overlapping interests in specific regions or similar reasons). The coach is not open to discussing topics (including political and legal) that may arise from other activities. No consulting on issues related to these areas of influence or recommendations of specific contacts (e.g., in the care sector) will occur during coaching sessions.

15. Sect Statement

Corelate’s offerings are based on sound, recognized scientific principles, not ideology or cult practices. Thus, Corelate expressly distances itself from organizations like Scientology and rejects any methods, connections, or cooperation with such entities.

16. Miscellaneous

Amendments and supplements to coaching contracts require written form to be effective. This also applies to agreements that waive the requirement for written form. If any provisions of the coaching contract are wholly or partly ineffective, the remainder of the contract remains valid. The parties commit to replacing any ineffective regulation with one that closely approximates the economic intent of the original provision. This also applies to filling any contractual gaps. German law applies to the agreements between the parties. Vienna is agreed upon as the place of fulfillment and jurisdiction.

17. Final Provisions

If any provisions of the contract with the client, including these General Terms and Conditions, become wholly or partly ineffective, the validity of the remaining provisions remains unaffected. An ineffective provision will be replaced by one that economically approximates the intended outcome of the ineffective provision (severability clause).

IMPRESSUM – LEGAL DISCLOSURE All content on this website is authored by Alexander de la Cour Venning, a communication trainer and coach operating under the brand name „corelate“.

Legal Disclaimer The information on these pages has been compiled with the utmost care. However, we cannot guarantee the timeliness, accuracy, and completeness of this information.

Alexander de la Cour Venning

hello@corelate.at

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Data protection

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In general, when visiting the website of corelate, no personal data are saved. However, these data can be given on a voluntary basis. No data will be passed on to third parties without your consent. We point out that in regard to unsecured data transmission in the internet (e.g. via email), security cannot be guaranteed. Such data could possibly be accessed by third parties.